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FAQ

If you need help with The Ultimate Car Scratch Remover System™, you're in the right place!

What Does a "One Year Money Back" guarantee mean?  
Simply put, IF you don't get results you are thrilled with...for ANY reason you can get your full purchase price back for UPTO ONE FULL YEAR FROM THE DATE OF PURCHASE!   Yep, use the kit, use it all up there is no fine print it's all there in black and white.  You might wonder how we can do this when no other company in this market does it?  Simple  I have stacked the deck in YOUR favor with easy to follow videos and instructions and I offer VIP email support...I have done everything possible to ensure your success.  NO OTHER COMPANY IN THE WORLD DOES THIS AS WELL AS WE DO.  
I don't believe I deserve your money if you are not happy.  

 

I Ordered The Upgraded Bundle with the Custom Touch Up Paint  Kit,  How Do I Tell You My Car Details So You Can Mix My Touch Up Paint?
Great question.   Right after you purchase The Ultimate Car Scratch Remover™  bundled with the custom touch up paint kit you will receive two emails.  One is a welcome with important links to resources and the other will ask you for your vehicle details.  If you don't see it right away check you junk folder or if you have Gmail  your "Promotions" tab.   Just fill in the details and if you don't know your paint code right now that's OK.  We will contact you within an hour or two during regular business hours  9am-6pm PST to confirm your details or ask for more information.  We are super fast and if we don't hear from you we will track you down!

 

USPS  Shipping Transit Time Estimates

2-3 days 

International Transit Time Estimates

6-10 days

HOW DO I TRACK THE STATUS OF MY ORDER?

Please visit our order lookup page to track the status and location of your order.

WHAT IS YOUR RETURN POLICY?

You may return The Ultimate Car Scratch Remover  up to one year from the date of purchase. We are committed to our customers and want you to be happy. We stand by our product and offer a 100% customer satisfaction guarantee. Just return the used product . Thank you!

*NOTE: we do not provide pre-paid shipping packages to send products back to us. You must send back unwanted product at your own expense.

WHAT CARRIER DO YOUR ORDERS SHIP?

All U.S. orders are shipped via USPS Priority  2-3  business day transit time.
International orders ship by USPS International Priority  6-10 business day transit time.

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We accept Visa, Mastercard American Express and Discover and Pay Pal

CALCULATING YOUR ORDER COST IN A FOREIGN CURRENCY

All prices on our site are listed in US dollars, and charged in US dollars. The exact exchange rate that you will pay is determined by the bank that has issued your credit card, but in general it will match very closely with the going exchange rates. The following web page features a quick, easy, & free foreign exchange rate calculation using up-to-the-minute exchange rates: XE.com – Foreign Exchange Rate Calculator